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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy S

March 14, 2025

5  out of  5
rating by Nancy S
"I am giving Jacob 5 stars for honesty. I called after receiving a message for a quote. He was very pleasant and professional. After reviewing my insurance, he found that I won’t be saving as much. They are not doing home insurance at this moment, but I wouldn’t hesitate to give them a call for car insurance. Jacob was not pushy and very knowledgeable. :)"
We responded:
"Thank you for reviewing our office, Nancy! We are happy to hear that you had a great experience with Jacob. "
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janene labouyer

March 10, 2025

5  out of  5
rating by janene labouyer
"Exceptional Service!!!!! Very Kind, Considerate And Helpful In Every Way!!!! Especially When It Comes To Helping Me Navigate My Way Through Finding New Insurance Coverage For My Vehicle Jake From State Farm Insurance Went Above And Beyond For Me!!!! Thank You For All Your Help, Support And Kindness 🦋💜🦋"
We responded:
"Thank you for your 5-star review, Janene! We are so glad that we were able to help with your vehicle insurance needs. "
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Vicki

March 3, 2025

5  out of  5
rating by Vicki
"I had the pleasure of doing business with Zach Bay and his office for 10 years!!! I've never met a more professional, kind and caring team!!!! They took such wonderful care of me and met all my needs! I recommend them highly to anyone who has insurance needs!!!"
We responded:
"Thank you for your review, Vicki! It has been such a pleasure to do business with you. Please let us know if there is anything we can do for you in the future! "
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Sarah Tatom

February 22, 2025

5  out of  5
rating by Sarah Tatom
"As a new customer with State Farm I had a great experience talking with Jacob. He made it easy and got me through everything, and with a good deal! It’s nice talking to a real person, rather than trying to figure out exactly what you need and not over paying on things you don’t need. Thanks Jacob."
We responded:
"Thank you for your feedback, Sarah! We are so lucky to have someone like Jacob on our team."
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Daniel Lemaire

February 20, 2025

5  out of  5
rating by Daniel Lemaire
"Jacob Cox was super efficient and knowledgeable. He gave me a bunch of info that I did not know about Calif insurance. He was over-the-top polite and non-pushy."
We responded:
"Thank you for your 5-star review, Daniel! We are happy to be your good neighbor."
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Norma Alcantara

February 20, 2025

5  out of  5
rating by Norma Alcantara
"I had the best phone experience with Alex. Very friendly & professional. He took care of my personal information changes and offered to help me with other services from Zach Bay. I look forward to continue my insurance business with them."
We responded:
"Thank you Norma, we’re honored by your positive feedback. We look forward to continuing to provide you with great service! "
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Debbie Odell

February 18, 2025

5  out of  5
rating by Debbie Odell
"I just want to say that Zach Bay and his staff have been so helpful & friendly from day one. Today I was able to add insurance on a new car we purchased, Lindsay was so helpful, friendly and professional! Their communication to me has been top notch and I highly recommend this wonderful State Farm office!! 🙌"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office."
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Mercie Johnson

February 3, 2025

5  out of  5
rating by Mercie Johnson
"Very friendly and knowledgeable."
We responded:
"Thank you for the great review Mercie! "
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Shane Johnson

January 13, 2025

5  out of  5
rating by Shane Johnson
"Jacob Cox is 10/10."
We responded:
"Thank you for reviewing our State Farm office! We’re happy to know you had a positive experience with us. We look forward to continuing to support your insurance needs."
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Lori Couto

January 3, 2025

5  out of  5
rating by Lori Couto
"I had an unexpected pleasant experience with Jacob, and I recommend State Farm as your next vehicle insurance option in California. They were professional, kind, and helpful all while offering a great choice for my vehicle. Thank you, State Farm!"
We responded:
"Thank you for the great review, Lori! We are thrilled that we were able to help you with your vehicle insurance. "
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Brute Ht

December 17, 2024

5  out of  5
rating by Brute Ht
"Next level friendless and service. Thanks Jacob."
We responded:
"Thank you for the amazing review! "
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Sandi Randono

December 10, 2024

5  out of  5
rating by Sandi Randono
"Responsive, so nice and makes insurance so easy!!! Sandi"
We responded:
"Thank you for your 5-star review! My team and I are happy to be your good neighbor!"
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Valerie Elizondo

November 19, 2024

5  out of  5
rating by Valerie Elizondo
"Great customer service & great rates! The best experience I've had when dealing with insurance companies."
We responded:
"Thank you for reviewing our office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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BenBam

November 7, 2024

5  out of  5
rating by BenBam
"Good communication and very polite and professional"
We responded:
"Thank you for the wonderful review! "
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Mrsdee Wallace

October 23, 2024

5  out of  5
rating by Mrsdee Wallace
"Much appreciated my experience was awesome."
We responded:
"Thank you for the 5 stars! "
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Jennie Bauders

October 17, 2024

5  out of  5
rating by Jennie Bauders
"Very friendly company Zach runs a very professional service his Cstmr service dept is very knowledgeable. Their prices are much lower than anybody else around and they offer auto and life insurance as well and other bundles"
We responded:
"Thank you for the great review, Jennie! Glad we could offer you a good price on your auto and life insurance. "
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Jennifer Leeland

October 9, 2024

5  out of  5
rating by Jennifer Leeland
"I was forced to switch by All-State who dumped me on a cut rate company. Jacob offered me a great deal and easy sign up. So appreciated"
We responded:
"Thanks for the 5 stars, Jennifer! We are so lucky to have Jacob around. "
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Sherrilyn Baker

September 20, 2024

5  out of  5
rating by Sherrilyn Baker
"Like so many, I was forced to find auto coverage when my coverage of nearly 40 years decided to leave California. Zach Bay’s office was quick to respond to my query and offered a quote less than what I had been paying. Each time I call I receive a quick and helpful response. I highly recommend reaching out to this office."
We responded:
"Thank you so much for the kind words, Sherrilyn! We are so happy we were able to help you save money on your auto insurance. "
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Cindy Michl

September 18, 2024

5  out of  5
rating by Cindy Michl
"Extremely friendly employees! Always fast and easy!"
We responded:
"Thanks for the 5 stars, Cindy! We are glad to hear that you are happy with our services. "
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Tamira Azevedo

September 17, 2024

5  out of  5
rating by Tamira Azevedo
"So friendly and had all of the information I could have ever needed. He was very timely and helpful"
We responded:
"Thank you for the kind review, Tamira! We appreciate your business."
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Robin Jayne

September 1, 2024

5  out of  5
rating by Robin Jayne
"Great experience! He is so patient snd kind. And funny! He should be in the State Farm commercials! Thanks, Jake!"
We responded:
"Thank you for the 5 stars, Robin! "
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Linda Strole

August 7, 2024

5  out of  5
rating by Linda Strole
"Great customer service"
We responded:
"Thank you for your review, Linda! We are happy to hear that you are satisfied with our customer service. "
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Sommer Powers

July 31, 2024

5  out of  5
rating by Sommer Powers
"Needed to find more affordable home owners insurance due to my old company increasing rates because of fires in California. I got in touch with Jesse Hatcher at Zach Bay State Farm and am so glad I did. Wonderful customer service, he answered all my questions with grace and patience. Very competitive rates and a quick turnaround to get quotes make this a great choice! They now cover my auto and my home. 2024 - just purchased a new car and it took five minutes to delete my previous auto from my policy and add the new one! Great service and super knowledgeable people - thank you Jesse & Lindsay!"
We responded:
"I'm beyond glad that we could take care of your needs, Sommer! Jesse is an amazing team member, and we appreciate his grace and patience as well. Welcome to Zach Bay State Farm!"
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Duane Marlatt

July 29, 2024

5  out of  5
rating by Duane Marlatt
"Zach Bay State Farm is the only way to go. Hands down best in the land. I'd give them 10 stars if I could."
We responded:
"Thank you for the amazing review, Duane! We are so happy that you are satisfied with our service."
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Santina Anatra

July 29, 2024

5  out of  5
rating by Santina Anatra
"Lindsay was not only helpful, her personality made it a pleasurable call"
We responded:
"Thank you Santina! We are so happy to hear that you had a good experience with Lindsay. "